Customer Support Specialist
8am(1 month ago)
About this role
The Customer Support Specialist, Payments at 8am is a member of the Customer Support Team focused on delivering consistent, reliable service to users of Mycase, LawPay, and CPACharge. The role supports customers across channels, helps maintain product knowledge, and contributes to overall customer satisfaction and retention. Ideal candidates are analytically minded, detail oriented, and strong communicators who support continuous learning and collaboration.
Required Skills
- Answer Calls
- Troubleshooting
- Email Support
- Ticketing
- Documentation
- Issue Investigation
- Customer Education
- Product Knowledge
- Time Management
- Interpersonal Skills
+7 more
Qualifications
- Bachelor's Degree
About 8am
8am.com8am (formerly AffiniPay) provides integrated software and payments solutions for legal, accounting, and professional services firms. Their platform unites client intake, case and practice management, CRM, billing, and secure payment processing (including LawPay and MyCase products) to streamline workflows from intake to payment and maintain compliance. Founded in 2005 and based in Austin, 8am focuses on helping firms—especially personal injury and small-to-mid sized practices—simplify operations so they can concentrate on clients and outcomes.