Customer Support Specialist

Carvana

2 months ago

3.0 on Glassdoor

Tempe, AZ

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Care Advocate at Carvana is an in-person, full-time hourly role based at the Tempe headquarters, serving as the primary customer contact across Sell to Carvana, Verification, and Customer Experience teams. The role focuses on delivering exceptional customer experiences, guiding buyers and sellers through the car transaction process, and supporting the company's performance-based career progression while working a flexible schedule that may include weekends, holidays, and overtime.

Skills

Qualifications

High School DiplomaGEDAssociate Degree (Preferred)Bachelor's Degree (Preferred)

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.