Customer Support Specialist

Cision

2 months ago

3.2 on Glassdoor

Chennai, Tamil Nadu, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist I at Cision is a customer-facing technical role supporting adoption and satisfaction for Cision’s PR, marketing, and social media platforms. The position serves as a subject-matter contact for customers and helps maintain up-to-date product knowledge and supporting documentation. The role works closely with cross-functional teams to ensure customers can effectively use purchased features and analytics.

Skills

Qualifications

BS in Computer ScienceBS in BusinessBS in Computer Information Systems

About Cision

cision.com

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.