Customer Support Specialist
Cision(1 month ago)
About this role
The Technical Support Specialist I at Cision is a customer-facing technical role supporting adoption and satisfaction for Cision’s PR, marketing, and social media platforms. The position serves as a subject-matter contact for customers and helps maintain up-to-date product knowledge and supporting documentation. The role works closely with cross-functional teams to ensure customers can effectively use purchased features and analytics.
Required Skills
- Communication
- Mentorship
- Troubleshooting
- Time Management
- Collaboration
- Adaptability
- Professionalism
- Customer Focus
- Reporting
- Dashboards
+6 more
Qualifications
- BS in Computer Science
- BS in Business
- BS in Computer Information Systems
About Cision
cision.comCision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.
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