Customer Onboarding Strategist, Mid-Market

Muck Rack(2 years ago)

RemoteFull TimeMedior$68,000 - $68,000Customer Success

About this role

A Customer Onboarding Strategist at Muck Rack sets up mid-market and small business customers for fast time-to-value by facilitating successful implementation and adoption of the company’s PR SaaS platform. The role is remote at a founder-controlled, fully distributed company focused on earned media and communications. The position emphasizes driving early customer success to reduce churn and support long-term platform adoption.

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Required Skills

Customer Onboarding
Implementation
Project Management
Boolean Logic
Monitoring
Reporting
Media Database
CRM
Communication
Collaboration

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About Muck Rack

muckrack.com

Muck Rack is a PR and media relations platform that helps communications teams find and engage the right journalists, monitor media coverage, and measure the impact of their work. It offers a regularly updated journalist and media database, real-time media monitoring and alerts, pitch and press-release tools, and customizable reporting. Designed for PR professionals and agencies, Muck Rack’s analytics track share of voice, reach, and campaign outcomes to demonstrate communications ROI. Its up-to-date reporter profiles and list-management features simplify personalized outreach and media relationship management.