Customer Support Specialist
Klaviyo(12 days ago)
About this role
Klaviyo is seeking a Product Support Specialist to provide exceptional customer service and technical support for their platform. The role involves communicating effectively with users, diagnosing software issues, and supporting customers in both technical and non-technical areas.
Required Skills
- Product Support
- Communication
- Troubleshooting
- API
- E-Commerce
- Email Marketing
- Networking
- Customer Service
- Support Tools
- Technical Support
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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