Customer Support Specialist
Red Points
About this role
The Customer Support Specialist plays a vital role in providing operational support and resolving customer inquiries to ensure positive and seamless experiences with the company's products. The role involves effective communication, issue escalation, and feedback collection to enhance customer satisfaction and product development.
Skills
About Red Points
redpoints.comRed Points is a brand protection and anti-piracy software company that helps businesses detect and remove counterfeit products, trademark infringements, impersonation, and unauthorized content across online marketplaces, websites, social media, and app stores. Its platform combines automated monitoring, enforcement workflows, and reporting to support intellectual property protection online.
About Red Points
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Red Points.
Salary
$64k – $85k
per year