Customer Support Specialist
Aura
About this role
Aura is seeking a customer service-oriented Customer Support Specialist to serve as a front line ambassador, educating customers about the product, providing support, and managing inquiries. The role involves handling high-volume customer interactions and identifying upsell opportunities, with a focus on digital safety products.
Skills
About Aura
aura.careersAura Careers is an AI-powered service that writes custom, research-driven job applications designed to show why a candidate is a strong fit. For each role it researches the applicant, the job, and the company’s hiring needs, then crafts tailored resumes, cover letters, and application messaging. Users report up to 3x more interviews thanks to Aura’s deep per-job research and targeted positioning. The product combines automated workflows and data-driven insights to help job seekers stand out in competitive applicant pools.
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About Aura
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Aura.
Salary
$37k – $39k
per year