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Customer Support Specialist at Aura - ApplyBlast

Customer Support Specialist

Aura

9 days ago

3.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role serves as a front-line ambassador for Aura, educating customers about the company's digital safety products and providing empathetic support for inquiries and issues. The position involves managing a high volume of inbound calls, troubleshooting product problems, and identifying opportunities for retention and upselling. The specialist collaborates with the Customer Experience team to ensure high-quality service for customers across the globe.

Responsibilities

Provide superior customer service and handle inbound calls
Process enrollments and troubleshoot product problems
Identify retention and upsell opportunities for customers

Skills

About Aura

aura.com

Headquarters

Boston, Massachusetts, United States

Company Size

501-1000 employees

Founded

2017

View Profile

Aura is a consumer-focused digital safety company that provides intelligent protections for the whole family to guard identities, finances, devices, and sensitive data. Its platform bundles identity-theft monitoring and remediation, credit and financial alerts, dark‑web scanning, device security (VPN/antivirus), password management and parental controls to detect and resolve fraud across people and devices. Plans include access to fraud-resolution specialists and up to $1M in identity-theft insurance for eligible losses, and Aura offers a 14‑day free trial and family-oriented coverage.