Customer Support Specialist
Convo Communications Llc
About this role
A Customer Support Specialist at Convo Communications LLC provides front-line support to customers through various channels, ensuring timely resolution of issues and maintaining product knowledge.
Skills
Qualifications
About Convo Communications Llc
convo.ioConvo is a platform that provides on‑demand sign language interpretation and video relay services, connecting Deaf and hard-of-hearing users with professional interpreters across 9 countries and 10 languages. Founded in 2009, the service has facilitated over 19 million conversations and serves markets including the United States, United Kingdom, Canada, Australia, and South Africa. Convo’s platform delivers real‑time interpreting for individuals and organizations, earning strong user satisfaction (aggregate rating ~4.85/5).
About Convo Communications Llc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Convo Communications Llc.
Salary
$50k – $53k
per year