Customer Support Specialist

Infodash

5 hours ago

Remote

Full Time

Junior

1 applicant

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About this role

A Customer Support Specialist at Infodash provides exceptional customer service, manages support requests, and ensures timely resolution of issues for law firms using their legal technology platform.

Skills

Qualifications

Bachelor’s degree in Information Technology, Business, or a related field3-5 years of experience in a customer support roleStrong understanding of Microsoft SharePoint, Teams, and related Microsoft 365 toolsExcellent written and verbal communication skillsProven ability to triage issues effectively

About Infodash

getinfodash.com

Infodash is a legal collaboration platform built exclusively for Am Law 200 firms. It unifies internal knowledge‑sharing and client collaboration into a single, secure workspace so firms can surface precedent, expertise, and matter information more easily. The platform is designed to streamline cross‑team collaboration and client communication around matters and deliverables. Infodash positions itself as a specialist alternative to general knowledge- and collaboration tools by focusing on law‑firm workflows, security, and client‑facing functionality.