Customer Support Specialist
HelloTeam
About this role
A Client Support Specialist at HelloTeam provides end-to-end client support, combining high-quality customer service with platform training and implementation guidance. The role involves serving as a primary point of contact for clients, ensuring successful platform adoption and satisfaction through onboarding, ongoing use, and issue resolution.
Skills
About HelloTeam
helloteam.comHelloTeam is a cloud-based people management platform that helps organizations run performance reviews, continuous feedback, goal-setting/OKRs, employee engagement surveys, and peer recognition in one place. Its integrated dashboard and analytics surface people insights and streamline manager workflows, with common integrations (Slack, Teams, HRIS) to fit existing tech stacks. Designed for small and mid-market companies, HelloTeam aims to boost alignment, development, and retention by making performance and engagement processes easier and more data-driven.
About HelloTeam
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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