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Customer Support Specialist at Blue Cross & Blue Shield of Mississippi - ApplyBlast

Customer Support Specialist

Blue Cross & Blue Shield of Mississippi

27 days ago

2.7 on Glassdoor

Flowood, Mississippi, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist serves as the welcoming voice of Blue Cross & Blue Shield of Mississippi, answering inbound calls with empathy to guide members toward appropriate health insurance solutions. This role focuses on active listening, accurate documentation, and providing calm, expert support to ensure members feel heard and valued. The position offers a supportive team environment with opportunities for professional growth and a strong emphasis on work-life balance.

Responsibilities

Answer incoming phone calls with a professional and friendly tone
Guide callers through solutions and troubleshoot issues
Record accurate notes in the system for proper follow-up

Skills

About Blue Cross & Blue Shield of Mississippi

bcbsms.com

Headquarters

Flowood, Mississippi, United States

Company Size

1001-5000 employees

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Blue Cross & Blue Shield of Mississippi is a mutual health insurance company serving Mississippi. It provides a broad network of healthcare providers and services, including BlueHealth Mobile for primary care access, wellness benefits such as Healthy You!, and community initiatives through the Blue Cross & Blue Shield of Mississippi Foundation.