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© All Rights Reserved. ApplyBlast.com
Junction
Junction is seeking a Customer Support Specialist to join its Tier 1 support team, resolving high-volume operational tickets for customers relying on lab-ordering infrastructure and wearable connectivity. The role involves investigating and resolving customer-reported issues, communicating with empathy and precision, and collaborating across teams to ensure timely patient results. This position requires a calm, driven problem solver with 2+ years of SaaS support experience to manage tickets from start to solution.
Junction is a unified API platform for lab testing and wearable device data integration, enabling healthcare providers to scale personalized, predictive care. The platform provides access to 300+ devices and nationwide lab networks across all 50 states, all via a single API, with options for in-person, at-home, and mobile testing. It includes automated workflows and dedicated operational support, plus continuous device data monitoring, to streamline patient care. Junction also offers transparent pricing with no test upcharges and holds SOC 2 Type 2, ISO 27001, HIPAA compliance, and GDPR readiness.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Junction.