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Customer Support Specialist at Procare Solutions - ApplyBlast

Customer Support Specialist

Procare Solutions

19 days ago

3.1 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist provides step-by-step solutions for end-user software-related questions, ensuring a positive and professional customer experience. This role involves communicating solutions via telephone and remote connection while utilizing tools like Salesforce Service Cloud. The position requires maintaining a service-oriented attitude and resolving customer inquiries regarding product usage and services.

Responsibilities

Deliver customer support via telephone and remote connection
Process inquiries and resolve product usage concerns
Escalate customer cases to appropriate resources

Skills

About Procare Solutions

procaresoftware.com

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

1992

View Profile

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.