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Technical Services Specialist I at Procare Solutions - ApplyBlast

Technical Services Specialist I

Procare Solutions

21 days ago

3.1 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Services Specialist I serves as a primary escalation point for technical issues raised by Customer Support across Procare's software platforms, including on-premise, cloud, and mobile products. This role involves troubleshooting and resolving technical problems, documenting suspected defects, and fulfilling data and reporting requests to ensure customer environments run smoothly. The position requires collaboration with internal teams to improve the customer experience while building deep platform and product expertise.

Responsibilities

Troubleshoot and resolve technical issues across operating systems, databases, and web applications
Identify, document, and validate suspected software defects in case and defect systems
Fulfill script, data, and reporting requests including manual filters and database operations

Skills

Qualifications

Bachelor's degree in Computer Science, Information Systems or a related disciplinebootcamp certificationCompTIA A+ certification

About Procare Solutions

procaresoftware.com

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

1992

View Profile

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.