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Customer Support Specialist at Tandem Health - ApplyBlast

Customer Support Specialist

Tandem Health

2 days ago

2.5 on Glassdoor

Stockholm, Sweden

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Specialist at Tandem Health serves as the first point of contact for Swedish customers, providing first-line support through Intercom to resolve technical issues and answer questions. This role involves troubleshooting problems, escalating complex challenges to Technical and Medical Operations teams, and identifying recurring issues to improve the overall customer experience. The position requires strong communication skills in Swedish and English, a proactive approach to problem-solving, and the ability to work collaboratively in a fast-scaling health-tech environment.

Responsibilities

Own first-line customer support through Intercom
Troubleshoot technical problems and guide users through solutions
Identify recurring issues and provide actionable feedback to improve the product

Skills

About Tandem Health

tandemhealth.ai

Headquarters

Stockholm, Sweden

Company Size

1-10 employees

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Tandem Health is a regulated clinical AI company serving health systems, clinicians, and care teams across Europe. Their platform captures consultations and automatically generates structured clinical notes, documents (such as referrals and sick notes), and diagnosis and procedure codes (ICD-10, SNOMED) across 50+ medical specialties. Both their AI Scribe and Coding Assistant are CE marked as MDR Class IIa medical devices, and the company complies with GDPR, ISO 13485, ISO 27001, and NHS DSPT standards.