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© All Rights Reserved. ApplyBlast.com
SewerAI
The Customer Support Technician provides technical support for SewerAI's SaaS platforms, PIONEER and AutoCode, assisting customers with day-to-day usage and resolving common technical issues. This role involves triaging support requests, following established troubleshooting processes, and escalating complex problems with clear documentation. The position focuses on ensuring timely, accurate support to maintain high customer satisfaction and operational efficiency.
Headquarters
Walnut Creek, California, United States
Company Size
11-50 employees
Founded
2019
SewerAI is an AI-powered sewer inspection analysis and management platform serving utilities, engineers, and contractors. Its flagship tools — including AutoCode™, Risk & Rehab®, and PIONEER® — automate CCTV defect coding, risk scoring, and capital planning for underground infrastructure programs. SewerAI delivers 99% defect detection accuracy and 6× faster reviews compared to manual processes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SewerAI.
65% above the average for this role