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© All Rights Reserved. ApplyBlast.com
Enterprisealumni
The Customer Support Specialist role provides day-to-day support for enterprise customers, serving as the first point of contact for product, technical, and service inquiries. The position involves triaging and managing tickets within SLAs, coordinating with internal teams to resolve issues, and identifying trends to improve support processes. This remote role requires strong communication skills and a deep understanding of the software platform to maintain high customer satisfaction.
EnterpriseAlumni is a market-leading corporate alumni platform that helps organizations manage and engage former employees through branded alumni communities. The software provides tools for networking, talent pipelines and rehires, advocacy and ongoing engagement, with analytics and personalization to measure impact. Built for enterprise customers, it supports secure integrations with HR systems and CRMs to maintain relationships, boost employer brand, and unlock referrals and experienced talent.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Enterprisealumni.
Enterprisealumni didn’t post a salary, so this is our estimate from similar listings.
3% above the average for this role