ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Enterprisealumni
The Customer Support Specialist role at EnterpriseAlumni involves owning the day-to-day support experience for enterprise customers, serving as the first point of contact for product, technical, and service questions. The position requires triaging and managing tickets within SLAs, coordinating across Engineering, Product, and Customer Success teams, and proactively identifying trends to improve support processes. This role demands clear communication and deep product knowledge to resolve issues efficiently for senior stakeholders in large, regulated organizations.
EnterpriseAlumni is a market-leading corporate alumni platform that helps organizations manage and engage former employees through branded alumni communities. The software provides tools for networking, talent pipelines and rehires, advocacy and ongoing engagement, with analytics and personalization to measure impact. Built for enterprise customers, it supports secure integrations with HR systems and CRMs to maintain relationships, boost employer brand, and unlock referrals and experienced talent.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Enterprisealumni.