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Customer Support Specialist at Trimble - ApplyBlast

Customer Support Specialist

Trimble

2 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Support Specialist serves as the primary advocate for European customers, providing responsive phone and written support for Trimble's cutting-edge forestry software. The role involves troubleshooting software issues, managing support requests within SLAs, and collaborating with cross-functional teams to resolve critical incidents. This position requires strong communication skills and proficiency in English and a Nordic language to deliver exceptional user experiences.

Responsibilities

Provide responsive phone and written support to European customers
Manage and prioritize support requests within key SLAs
Perform initial diagnostics and troubleshoot desktop and web-based software issues

Skills

About Trimble

trimble.com

Headquarters

Westminster, Colorado, United States

Company Size

10001+ employees

Founded

1978

View Profile

Trimble provides connected hardware and software solutions that bridge physical and digital workflows across construction, geospatial, transportation, and related industries. With a focus on precise positioning, 3D modeling, and data analytics, Trimble enables customers to design, build, map, and manage infrastructure and geographic data for improved efficiency and collaboration.