Customer Support Supervisor

PayJoy

3 months ago

4.0 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Manager

0 applicants

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About this role

El Supervisor de Soporte a Clientes en PayJoy lidera el área de atención al cliente final, asegurando una experiencia de servicio consistente y de alta calidad. El rol combina supervisión de equipos internos y BPO con análisis de datos operativos y feedback de clientes para identificar áreas de mejora. Trabaja de cerca con áreas como Legal & Compliance para la correcta gestión de reclamaciones y quejas. La posición se desarrolla dentro de un entorno fintech enfocado en crédito para mercados emergentes.

Skills

Qualifications

Licenciatura en Administración de EmpresasLicenciatura en Comunicaciones

About PayJoy

payjoy.com

PayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.