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© All Rights Reserved. ApplyBlast.com
Roomraccoon
The Customer Support Team Lead at RoomRaccoon manages a global support team to drive high performance, customer satisfaction, and retention within the hospitality SaaS sector. This role involves onboarding staff, overseeing quality assurance, handling escalations, and analyzing metrics to optimize service delivery and operational excellence.
Headquarters
Breda, North Brabant, Netherlands
Company Size
51-200 employees
Founded
2017
RoomRaccoon is a cloud-based property management system and direct booking engine designed for independent hotels, B&Bs and hostels. It bundles a PMS, channel manager and booking engine with tools for reservations, invoicing, housekeeping and rate/revenue management to streamline operations and boost direct bookings. The platform integrates with OTAs, payment providers and other third-party tools, offering a single dashboard for front-desk and back-office workflows. RoomRaccoon targets small-to-mid sized properties seeking to increase efficiency, reduce reliance on intermediaries, and improve guest communications.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Roomraccoon.
Roomraccoon didn’t post a salary, so this is our estimate from similar listings.
33% below the average for this role