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© All Rights Reserved. ApplyBlast.com
outsource-x
A motivated and results-driven Customer Support Team Leader is needed to manage a team of up to 10 Customer Support Agents in Cape Town. The role focuses on ensuring KPIs and service targets are met while coaching and supporting agents to improve performance. The leader will monitor customer interactions, handle escalations, and provide regular performance reports to management.
Outsource-X is an offshore outsourcing company based in Somerset West, South Africa, that builds and manages dedicated teams for businesses in the UK, US, Canada, and Australia. They provide customer support, IT support, sales and lead generation, back office and admin, and Employer of Record services, staffing roles from a pool of over 3,800 pre-screened professionals. All agents operate under the client's brand and within their systems, with multilingual capability tested to C1 level.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
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outsource-x didn’t post a salary, so this is our estimate from similar listings.