Customer Support Tier 1 - EMEA (7 am - 4 pm) - Fixed-term contract (6 months)
Aizon
About this role
Aizon is seeking a Tier 1 Support Agent based in Barcelona to be the first point of contact for customers needing technical support. The role involves troubleshooting, documenting interactions, and ensuring high customer satisfaction. It offers an opportunity to work in a rapidly growing company that is innovating in the pharmaceutical manufacturing industry.
Skills
About Aizon
aizon.aiAizon provides AI-powered SaaS that brings real-time intelligence to GxP‑regulated pharmaceutical manufacturing. Its platform applies practical machine learning and advanced analytics to monitor processes, detect anomalies, predict deviations, and optimize yield and product quality. Built for GxP compliance, Aizon helps manufacturers reduce deviations and maintain regulatory traceability while delivering actionable, factory‑floor insights.
Recent company news
Business WireAizon and Sequence Announce Strategic Partnership to Transform Biopharmaceutical Manufacturing with AI-Powered Solutions
Jun 4, 2025
Chemical & Engineering NewsLab AI and automation start-up raises $5.8 million
1 month ago
Pharmaceutical OnlineRinging The Alarm: Unified Data For GMP Annex 1 Compliance
Nov 17, 2025
The SaaS NewsAizon Secures $20 Million in Series C
Feb 9, 2024
Contract PharmaAizon Closes $20M Series C Funding
Feb 9, 2024
About Aizon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Aizon.
Salary
$40k – $50k
per year