Customer Support Tier 1 - EMEA (7 am - 4 pm) - Fixed-term contract (6 months)
Aizon(1 day ago)
About this role
Aizon is seeking a Tier 1 Support Agent based in Barcelona to be the first point of contact for customers needing technical support. The role involves troubleshooting, documenting interactions, and ensuring high customer satisfaction. It offers an opportunity to work in a rapidly growing company that is innovating in the pharmaceutical manufacturing industry.
Required Skills
- Customer Service
- Troubleshooting
- Ticketing Systems
- Software Support
- Cloud Technologies
- SaaS Platforms
- Technical Documentation
- API
- Windows
- macOS
About Aizon
aizon.aiAizon provides AI-powered SaaS that brings real-time intelligence to GxP‑regulated pharmaceutical manufacturing. Its platform applies practical machine learning and advanced analytics to monitor processes, detect anomalies, predict deviations, and optimize yield and product quality. Built for GxP compliance, Aizon helps manufacturers reduce deviations and maintain regulatory traceability while delivering actionable, factory‑floor insights.
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