Turnitin, LLC
The Technical Support Representative, Tier 1 will deliver world‑class client support for Turnitin’s product line, primarily handling technical and non‑technical customer queries via email, phone, and live chat. The role involves troubleshooting issues, coordinating with Engineering and Product Management, and assisting with technical documentation, while working in a fast‑paced, remote‑first environment.
Headquarters
Oakland, California, United States
Company Size
501-1000 employees
Founded
1996
Turnitin, LLC is an education technology company that provides academic integrity, plagiarism detection, grading, and assessment tools for schools, colleges, and universities. Its products help educators promote original thinking, streamline feedback, and support learning outcomes. Turnitin serves educational institutions globally through a suite of writing, assessment, and integrity solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Turnitin, LLC didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role
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