Customer Support Training & Enablement Manager

This role focuses on building and managing the onboarding, coaching resources, and knowledge infrastructure for the Customer Support team to ensure consistent, high-quality service delivery. The manager will design structured onboarding programs, facilitate ongoing workshops, and maintain a centralized knowledge base to support both new hires and tenured representatives. Success in this position involves driving faster ramp times, improving quality metrics, and empowering team leads with targeted learning tools.