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Customer Support at Clair - ApplyBlast

Customer Support

Clair

25 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

10 applicants

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About this role

This role involves providing exceptional customer service to users by answering questions and assisting them with the Clair platform through phone, text, and email. The ideal candidate will act as a product expert, gaining a deep understanding of earned wage advance products and supporting hourly workers with their financial challenges. The position requires collaboration with product, tech, and partner teams to ensure a positive user experience.

Responsibilities

Provide first-line customer support via phone, text, and email
Act as a product expert for signup, wage advance, and repayment products
Mediate between product, tech, and partner teams to resolve user issues

Skills

About Clair

getclair.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2019

View Profile

Clair provides an embedded Earned Wage Access (EWA) solution that lets payroll, time & attendance, and workforce-management platforms offer on‑demand pay to employees via simple integration. Its bank‑backed, compliance-first approach requires no employer setup and is built for fast launch through APIs/SDKs. Clair positions its product to boost platform engagement and employee retention, with reported strong adoption and NPS.