ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support at SOUM - ApplyBlast

Customer Support

SOUM

3 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves owning customer support tickets from creation through resolution, ensuring timely and professional handling of every case. The position requires resolving buyer and seller issues efficiently, maintaining clear communication, and collaborating with internal teams when escalation is needed. The ideal candidate will deliver high-quality support to provide the best possible customer experience.

Responsibilities

Own customer support tickets from creation through resolution
Resolve buyer and seller issues at first contact
Escalate issues outside Tier 1 authority with documented resolution attempts

Skills

About SOUM

soum.sa

Headquarters

Riyadh, Saudi Arabia

Company Size

51-200 employees

Founded

2021

View Profile

Soum (سوم) is a Saudi online marketplace for buying and selling used and refurbished items across categories — from phones, tablets and laptops to furniture, home appliances and cars. The platform provides buyer protections including a 10-day warranty, doorstep delivery, and multiple payment options such as cash on delivery and interest-free installments via Tabby and Tamara. Soum aims to make secondhand shopping simple and trustworthy through clear return policies, customer safeguards, and mobile apps for iOS and Android.