Customer Technical Support & Dispatch Manager
Cepheid(4 months ago)
About this role
The Customer Technical Support & Dispatch Manager at Beckman Coulter Diagnostics leads the Help Line and dispatching support team for diagnostics products, ensuring excellent customer experience and coordination between technical teams and clients. The role sits within the European CTS & Coordination team, reports to the European Senior Manager, and is based in Villepinte.
Required Skills
- Leadership
- Team Management
- Customer Support
- Call Center
- Dispatching
- Communication
- Regulatory Compliance
- KPI Analysis
- NPS
- VOC
+2 more
Qualifications
- Bachelor's Degree (Biomedical Engineering or Life Sciences)
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
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