Customer Technical Support (hotline) & Dispatch manager

We are seeking a dynamic and experienced Customer Technical Support & Dispatch Manager to lead the Help Line and Dispatching support team for diagnostics products in Madrid. This critical role ensures the highest level of customer satisfaction by overseeing call center operations, managing dispatching efficiency, and coordinating between technical support teams and clients. You will report to the European Senior Manager, fostering a high-performance culture while driving strategic initiatives to enhance the overall customer support experience within a fast-paced environment.