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Customer Technical Support Specialist - US at Meshy - ApplyBlast

Customer Technical Support Specialist - US

Meshy

1 day ago

Remote

Full Time

Medior

17 applicants

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About this role

The Customer Technical Support Specialist - US is responsible for managing the full range of user issues, including product questions, bugs, feature requests, and billing disputes, while working independently to resolve complex cases. This role involves collaborating with Product, Engineering, and Finance teams to investigate issues, improve support processes, and build self-serve resources to reduce ticket volume. The specialist owns the Eastern Time support window, ensuring seamless handoffs and alignment with company policies and user experience goals.

Responsibilities

Handle user issues including product bugs, feature requests, and billing disputes
Investigate and resolve complex billing scenarios and edge-case refund disputes
Build self-serve resources and improve billing policies and internal handling frameworks

Skills

About Meshy

meshy.ai

Headquarters

Sunnyvale, California, United States

Company Size

1-10 employees

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Meshy is an AI-powered platform for creating and editing 3D assets from simple prompts, sketches, or uploads. Its browser-based tools generate textured meshes and exportable models for use across film production, game development, product design, 3D printing, VR/AR, interior design, and education. Meshy speeds up creative pipelines by turning concepts into production-ready 3D content, reducing manual modelling and iteration time. Designers, studios, and developers use it to prototype, iterate, and scale 3D assets more quickly.