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Customer Trust Analyst (Information Security) at Talkdesk - ApplyBlast

Customer Trust Analyst (Information Security)

Talkdesk

10 hours ago

3.2 on Glassdoor

Lisbon, Lisbon, Portugal

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Trust Analyst serves as the primary point of contact for customer security, privacy, and trust inquiries, managing security questionnaires, RFPs, and trust collateral. This role translates complex technical controls into clear responses for various audiences while maintaining and improving the company's security knowledge base and trust center. The position also involves collaborating with internal teams to ensure accurate customer-facing documentation and supporting security awareness initiatives.

Responsibilities

Manage customer security questionnaires and RFP responses
Maintain customer-facing trust collateral and AI governance content
Operate and improve the response knowledge base using AI-assisted tooling

Skills

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.