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Customer/Technical Support Specialist at Fasthosts - ApplyBlast

Customer/Technical Support Specialist

Fasthosts

2 months ago

Gloucester, England, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

The role involves providing 24/7 phone, email, chat, and social media support to Fasthosts customers, handling account and technical issues, recommending suitable solutions, and earning commission on upsells. New hires receive a three‑month development program and ongoing training to build technical and customer service skills.

Responsibilities

Provide 24/7 technical support to customers via phone, email, chat and social media
Troubleshoot and resolve account and product issues
Identify upsell opportunities and promote additional services

Skills

About Fasthosts

fasthosts.co.uk

From servers and cloud to domains and websites, Fasthosts has you covered. Get fast, reliable and flexible hosting with 24/7 support from real people.