CX Academy Training Manager-Gurgaon

The CX Academy Training Manager is responsible for implementing and managing training operations across the market and region, developing teams to establish strong customer relationships through dynamic training initiatives. The role drives sales and service excellence by organizing and delivering training on brand, product, service, and sales, while leading a culture of coaching and overseeing consistent onboarding for new starters. This position requires cross-functional collaboration with District and Area Managers to deliver training, share feedback, and highlight potential talent.