CX Advisory Consultant

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeSenior$133,443 - $178,933 (estimated)CX Advisory

About this role

A CX Advisory Consultant at Genesys partners with customers and internal teams to shape digital and AI strategy that supports CCaaS transformation and adoption of Genesys Cloud. The role focuses on driving customer and workforce experience initiatives to deliver measurable business outcomes and developing standardized CX Advisory offerings. This is an individual contributor position with significant strategic influence in a global, multicultural environment.

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Required Skills

Customer Experience
Employee Experience
Digital Strategy
AI
Contact Centre
Change Management
Design Thinking
Agile Methodologies
Stakeholder Management
Workshop Facilitation

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About United States - Genesys Cloud Services, Inc.

genesys.com

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