CX AI & Automation Internship

Gusto, Inc.(1 month ago)

HybridInternshipIntern$56,740 - $78,840Customer Experience (Operations)

About this role

A 12-week hybrid summer internship in Gusto’s Customer Experience (CX) Operations team focused on accelerating the company’s AI-native transformation. The role centers on identifying and automating recurring CX workflows, building prototypes, and redesigning processes to improve scalability and customer quality. Interns will collaborate with Product, Engineering, Finance, and CX partners and receive mentorship from leaders shaping customer operations.

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Required Skills

AI Tools
Automation
Prototyping
Data Analysis
Process Mapping
Process Documentation
Cross-Functional Collaboration
Excel
BI Tools
Communication

+1 more

Qualifications

BS in Related Field
MS in Related Field
Undergraduate Or Graduate Student (expected graduation Dec 2026 - Jun 2029)
U.S. Work Authorization
No Visa Sponsorship

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.