CX and Service Designer
AIA(17 days ago)
About this role
AIA is seeking a CX & Service Designer to shape exceptional customer, partner, and employee experiences through human-centered design principles. The role involves leading end-to-end journey mapping and working collaboratively to embed customer-led thinking across the organization, supporting strategic goals and improving outcomes.
Required Skills
- Customer Journey
- Human-Centered Design
- Journey Mapping
- Workshop Facilitation
- Design Thinking
- Service Design
- UX Design
- Business Process Analysis
- Agile Methodology
- Behavioral Economics
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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