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CX Automation & Project Coordinator at Axi - ApplyBlast

CX Automation & Project Coordinator

Axi

3 months ago

3.9 on Glassdoor

India

Onsite

Full Time

Medior

0 applicants

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About this role

The CX Automation & Project Coordinator will lead the end‑to‑end delivery of the CX AI and automation programme, turning the automation roadmap into actionable workstreams across the client journey. The role involves gathering requirements, coordinating development and testing, monitoring performance, and ensuring regulatory compliance to improve efficiency and drive measurable ROI.

Responsibilities

Own and maintain the CX automation roadmap and backlog
Gather business requirements and write build‑ready functional specifications
Optimize CRM and operational tooling workflows and drive user adoption
Coordinate UAT and testing for new automations before release
Track ROI, deflection and adoption metrics for each automation flow

Skills

About Axi

axi.com

Headquarters

North Sydney, New South Wales, Australia

Company Size

201-500 employees

Founded

2007

View Profile

Axi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.