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CX Enablement Analyst at Datacom - ApplyBlast

CX Enablement Analyst

Datacom

4 months ago

3.6 on Glassdoor

Auckland, New Zealand

Onsite

Full Time

Junior

0 applicants

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About this role

The CX Enablement Analyst supports the development and optimization of Knowledge and Service Catalogue capabilities within Service Operations. This role ensures knowledge articles and catalogue items are structured and governed to enable consistent, high-quality outcomes across support teams. The analyst aligns service processes with ServiceNow capabilities to improve user experience and reduce failure demand.

Responsibilities

Support design and maintenance of ServiceNow catalogue items and knowledge articles
Ensure catalogue structures align with service operations processes and data models
Maintain high standards of data quality and consistency across knowledge content
Coordinate improvements to address gaps in catalogue coverage and availability
Embed Knowledge Centred Support practices and standardised catalogue procedures

Skills

About Datacom

datacom.com

Headquarters

Auckland, Auckland, New Zealand

Company Size

5001-10000 employees

Founded

1965

View Profile

Datacom is an information technology services company headquartered in Australasia that provides IT consulting, systems integration, managed services, cloud, cybersecurity, and software solutions to enterprise and government customers. It also develops and supports business software, particularly for public sector and payroll-related use cases.