CX Engagement Specialist

The CX Engagement Specialist role at Hollywoodbets involves developing and managing outbound voice engagement strategies across the customer lifecycle, including lead generation, campaign performance optimization, and quality assurance. The position requires coordinating with cross-functional teams to ensure consistent customer experiences, analyze campaign data, and drive continuous improvement in customer engagement outcomes. This role focuses on leveraging CRM insights, AI voice technology, and data analytics to enhance customer activation, retention, and lifetime value.