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CX Manager - HLS at Talkdesk - ApplyBlast

CX Manager - HLS

Talkdesk

3 days ago

3.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The CX Manager serves as a technical advisor and strategic partner to Talkdesk's largest and most complex customers, driving measurable business outcomes through advanced product adoption and complex technical initiatives. This role bridges customer stakeholders and internal teams to ensure alignment on business objectives and successful product utilization while managing key CRM responsibilities. The position requires a proactive professional skilled in solving complex technical challenges and fostering strong, lasting customer relationships.

Responsibilities

Lead complex onboarding and platform optimization for enterprise accounts
Manage end-to-end technical initiatives and mitigate delivery risks
Analyze product usage data to drive adoption and expansion opportunities

Skills

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.