Principal CX Advisory Consultant

The Principal CX Advisory Consultant supports strategic Genesys customers across the APAC region through Customer Experience (CX) Advisory engagements, acting as a bridge between the company and customer stakeholders. This role combines business consulting expertise, CX strategy experience, and change management capability to help customers define, implement, and sustain world-class customer experiences. The position partners with customer executives and operational teams to identify opportunities, design solutions, and guide organizations through transformation that delivers measurable business outcomes.