CX Manager

The CX Manager at Highwoods is responsible for the operational performance, utilization, and revenue growth of customer-facing amenities, parking operations, placemaking initiatives, and The Commons flexible workspace platform. Reporting to the Director of Customer Experience, this role focuses on transforming shared spaces and experiences into measurable business opportunities that enhance property value and generate ancillary revenue. The position involves developing strategies to increase utilization, drive revenue, and support vibrant workplace destinations across the portfolio.