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CX Service Delivery Coordinator at DiDi - ApplyBlast

CX Service Delivery Coordinator

DiDi

3 months ago

3.8 on Glassdoor

Sao Paulo, SP, BR

Hybrid

Full Time

Junior

0 applicants

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About this role

DiDi Global is seeking a customer-centric operations coordinator to join the CX Fintech Service Delivery team. This role involves managing third-party operations, analyzing opportunities to improve efficiency and quality, and supporting process improvement initiatives. The coordinator will work on cross-functional strategic projects to drive sustainable growth and enhance user experience for the Fintech business.

Responsibilities

Analyze opportunities to improve efficiency and quality through governance and KPIs
Manage and track activities and performance through defined Key Results
Support process improvement management based on live operations
Coordinate staff team with BPOs to enhance service quality
Generate insights to improve user experience and products

Skills

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.