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QuickFlex Customer Experience (CX) Program Manager at Coupang - ApplyBlast

QuickFlex Customer Experience (CX) Program Manager

Coupang

7 days ago

3.2 on Glassdoor

Taipei, Taiwan

Onsite

Full Time

Manager

0 applicants

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About this role

The QuickFlex Customer Experience (CX) Program Manager drives end-to-end customer delivery experience performance across the Taiwan QuickFlex last-mile network. This role leverages data analytics and cross-functional collaboration to identify service gaps, improve network performance, and enhance delivery quality. The position owns customer experience performance management, establishes delivery SOPs, leads training programs, and manages third-party vendor performance to ensure sustainable results.

Responsibilities

Own and manage key customer experience metrics for the QuickFlex delivery network
Analyze network performance data to identify operational bottlenecks and implement optimization initiatives
Develop and govern delivery SOPs and manage vendor performance through scorecards and business reviews

Skills

About Coupang

coupang.jobs

Headquarters

Seattle, Washington, United States

Company Size

10001+ employees

Founded

2010

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Coupang is a South Korean e-commerce and technology company that operates an online retail marketplace and logistics network for consumer goods, grocery delivery, and related services. It also provides services such as food delivery, video streaming, and fintech offerings through its broader platform ecosystem.