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© All Rights Reserved. ApplyBlast.com
1st Formations
The CX & Service Design Lead will own and evolve the end‑to‑end customer experience at 1st Formations, identifying friction, reducing avoidable contact, and designing intuitive self‑service solutions. The role combines customer insight, data analysis, and service design to improve journeys across pre‑purchase, purchase, and post‑purchase stages while working cross‑functionally with product, support, and operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for 1st Formations.
1st Formations didn’t post a salary, so this is our estimate from similar listings.
48% below the average for this role