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CX Specialist at PHINIA - ApplyBlast

CX Specialist

PHINIA

24 days ago

3.8 on Glassdoor

Izmir, Turkey

Onsite

Full Time

Medior

0 applicants

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About this role

The CX Specialist supports the delivery of a seamless and positive customer experience by capturing and analyzing the Voice of the Customer (VoC) and identifying customer journey improvement opportunities. The role works closely with cross-functional teams to translate customer insights into actionable improvements and support continuous improvement across the EMEA customer experience. Responsibilities include supporting VoC activities, coordinating CX improvement initiatives, and monitoring digital customer experience touchpoints.

Responsibilities

Analyze Voice of the Customer data to identify trends and actionable insights
Coordinate customer journey mapping and experience improvement initiatives
Develop and maintain EMEA CX scorecards tracking key performance indicators

Skills

About PHINIA

phinia.com

Company Size

10001+ employees

View Profile

PHINIA is a global provider of premium solutions and components for internal combustion engines, with a portfolio that includes the Delphi, Delco Remy and Hartridge brands. It develops systems for fuel delivery, electrical systems, and aftermarket solutions, helping engines operate at peak performance. The company is actively advancing hydrogen solutions and other alternative fuels to support lower-emission mobility in the automotive and industrial sectors.