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CX Strategy Intern at DiDi - ApplyBlast

CX Strategy Intern

DiDi

18 days ago

3.8 on Glassdoor

Mexico City, Mexico, Mexico

Hybrid

Internship

Intern

0 applicants

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About this role

The CX Strategy Intern at DiDi supports the Customer Experience Strategy team in planning, research, and execution initiatives to improve end-to-end user and partner journeys across multiple products and markets. The role involves designing scalable, data-driven CX programs that reduce friction, increase platform trust, and align localized experience improvements with global growth and safety priorities. This position requires collaboration with cross-functional teams to translate strategic recommendations into actionable playbooks and operational improvements.

Responsibilities

Build and maintain dashboards tracking key CX metrics across regions
Conduct competitor and market benchmarking to surface best practices
Map high-impact user journeys and produce prioritized roadmaps of fixes

Skills

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.