Cyber Security Agent

NortonLifeLock Ireland Limited(16 days ago)

United States, Arizona, Tempe, AZOnsiteFull TimeJunior$30,000 - $40,000Customer Support

About this role

The Cyber Security Support Agent role involves assisting customers with Norton and LifeLock products, providing technical support, account management, and customer education. The position emphasizes empathetic communication, problem-solving across multiple systems, and building customer loyalty through service.

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Required Skills

Customer Service
Troubleshooting
Communication
Relationship Building
Technical Support
Product Knowledge
Empathy
Negotiation
Multi-tasking
Privacy

Qualifications

HS Degree or Equivalent
2 Years Customer Service Experience

About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

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