Cyber Services Operations Project Manager

The Cyber Services Operations Project Manager drives the planning, execution, and governance of key internal projects, including the onboarding of an outsourced service for customer service ticket triage and process improvements within the Zendesk ticketing platform. This role serves as a bridge between Cyber Services leadership, third-party contractors, and internal business functions to ensure efficient project delivery aligned with business objectives. The position oversees project lifecycles, resource coordination, and operational reporting while fostering strong stakeholder relationships.